TERMS AND CONDITIONS
TERMS OF SALE
These general conditions of sale relate to the discipline of purchasing products and services, carried out remotely and made available, via the internet, from the website www.nuovocilento.it in compliance with the Italian legislation referred to in Legislative Decree 206 / 2005 and subsequent amendments and additions.
The seller of the products and the owner of the site is Nuovo Cilento S.C.A.R.L., Località Ortale – 84070 S. Mauro Cilento SA.
P.iva 00521600650 – Cooperative Register n. A158403 – e-mail address: firstname.lastname@example.org.
In order to place an order you must be adult. Orders received become binding for Nuovo Cilento from the moment the Customer receives confirmation, via email, that the entire order process has been completed regularly: that payment has been authorized and the products are available. By placing the order on www.nuovocilento.it, the Customer declares to have read the conditions of sale, the proposed payment methods and the entire purchase procedure.
TERMS OF PURCHASE
The characteristics and the price of the various products on sale on the website are shown on the page relating to each product. The prices of the products are inclusive of all taxes and duties, and are expressed in Euros. The images on each sheet are provided to facilitate product recognition; due to variations in the packaging, the photos may not exactly reflect the appearance of the product delivered. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.
For the purchase of the products, the customer must complete and send the order form in electronic format. Once the order has been received, Nuovo Cilento will check the availability of the stocks for the fulfillment of the same. In the event that one or more products are not available, Nuovo Cilento will promptly contact the customer to make the appropriate arrangements, given that the customer is recognized the right to request the partial or total cancellation of the order sent and the return of the corresponding amount possibly already paid.
For each order placed on the website, Nuovo Cilento issues an invoice for the shipped material. The invoice is issued at the same time as the order is processed and normally accompanies the goods in the envelope placed on the packaging. The information provided by the customer during the purchase process is authentic for the issue of the invoice.
RIGHT OF WITHDRAWAL
As required by the Consumer Code, the customer enjoys a satisfied or refunded guarantee with the possibility of returning the purchased products within 14 working days of receipt, except in the case of products that by their nature cannot be sent back.
To exercise this right, the customer must send a communication to Nuovo Cilento within 14 working days from the date of receipt of the goods. The communication of withdrawal must be sent by registered letter with return receipt to the address Località Ortale – 84070 San Mauro Cilento (SA). The communication can be sent in advance by email to the email address email@example.com or through the active form on the Contact page, provided it is confirmed by registered letter with return receipt within 48 hours.
Without prejudice to any restoration costs for damages ascertained to the original packaging, Nuovo Cilento will refund the entire amount already paid within 30 days of receipt of the withdrawal notice by bank transfer. Therefore, it will be the customer’s responsibility to promptly provide the bank details (IBAN) on which to obtain the refund.
The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), in cases where Nuovo Cilento finds:
– even partial use of the goods and any consumables;
– lack of the external packaging and / or the original internal packaging;
– damage to the product for reasons other than its transport;
– absence of integral elements of the product (accessories, parts, etc.).
In the cases indicated above, Nuovo Cilento will return the purchased good to the sender, charging the shipping costs to the sender.
The right of withdrawal is however subject to the following conditions:
– the law applies to the product purchased in its entirety;
– it is not possible to exercise withdrawal only on part of the purchased product;
– the law does not apply to open products;
– the purchased good must be intact and returned in its original packaging, complete in all its parts. To limit damage to the original packaging, we recommend, where possible, to put it in a second box. Avoid affixing labels or adhesive tapes directly on the original product packaging.
By law, the shipping costs for returning the goods are charged to the customer. The shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the Customer; in the event of damage to the goods during transport, Nuovo Cilento will notify the Customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow them to promptly file a complaint against the courier and obtain a refund of the value of the good (if insured); in this case, the product will be made available to the customer for its return, canceling the request for withdrawal at the same time.
Nuovo Cilento is not liable in any way for damage or theft / loss of goods returned by uninsured shipments; upon arrival in the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the original packaging and / or packaging is damaged, Nuovo Cilento will withhold a percentage from the refund due, in any case not exceeding 10% of the same, as a contribution towards restoration costs.
WARRANTIES AND ASSISTANCE
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the products. The customer has the right, at his choice and provided that the type of product allows it, to restore, without charge, the conformity of the product by replacing it, or to an adequate reduction in the price or termination of the contract.
In case of lack of conformity, the Customer must immediately contact Nuovo Cilento. The reports of any anomalies and / or inefficiencies (missing ordered goods, unprofessional staff, unreliable couriers, etc.) will be used to improve the service offered.
Complaints can be submitted:
a) writing, sending them to the address Località Ortale, 84070 – San Mauro Cilento (SA);
b) by email to the email address firstname.lastname@example.org;
e) by telephone, by contacting our staff on: 0974 903239 | 0974 903243.
LIMITATIONS OF LIABILITY
The information relating to the products provided through the site are constantly updated. However, it is not possible to guarantee the complete absence of errors for which Nuovo Cilento cannot be held responsible. Nuovo Cilento reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update the information at any time without prior notice, without prejudice to the rights of the Customer pursuant to these General Conditions and the Consumer Code.
JURISDICTION AND COMPETENT COURT
The sales contract between the customer and Nuovo Cilento is concluded in Italy and regulated by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference hole of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Vallo della Lucania (SA).